privacy policy
1. Introduction
Novus Global s.r.o. is committed to protecting the privacy of its users and ensuring compliance with relevant data protection regulations, including the General Data Protection Regulation (GDPR) and applicable AML laws. This Privacy Policy explains how we collect, process, store, and protect personal data when users interact with our services.
2. Data We Collect
We collect and process various types of personal data to provide and improve our services, including:
- Personal Identification Data: Full name, date of birth, nationality, government-issued identification documents (passport, ID card, driver’s license).
- Contact Information: Email address, phone number, and residential address.
- Financial and Transactional Data: Cryptocurrency transactions, bank details, payment history, and account activity.
- Technical and Usage Data: IP addresses, browser type, device information, geolocation data, login timestamps, and cookie preferences.
- Compliance-Related Data: Know Your Customer (KYC) and Anti-Money Laundering (AML) verification data, including proof of funds and risk assessment reports.
- Behavioral Data: Usage patterns, interactions with our platform, and transaction behaviors.
- Communication Data: Customer support inquiries, recorded conversations, and email correspondence.
3. How We Use Your Data
Personal data is processed for the following purposes:
- Identity Verification & Regulatory Compliance: Ensuring compliance with AML and counter-terrorist financing (CTF) laws.
- Transaction Security: Detecting fraudulent activities and preventing unauthorized transactions.
- User Account Management: Facilitating account registration, maintenance, and verification processes.
- Service Enhancement: Improving our platform’s functionality, security, and overall user experience.
- Legal Obligations: Meeting regulatory requirements, responding to law enforcement requests, and preventing illegal activities.
- Marketing & Communication: Sending updates about services, promotions, and security alerts (subject to user consent).
- Risk Analysis: Assessing the probability of fraudulent activities and mitigating financial risks.
4. Data Sharing & Third-Party Disclosure
Novus Global does not sell or rent user data. However, we may share personal data with:
- Regulatory Authorities: In compliance with legal obligations and financial regulations.
- Financial Institutions: For processing payments and ensuring transaction security.
- AML/KYC Service Providers: Third-party partners assisting in identity verification and risk assessment.
- IT & Security Providers: Cloud hosting, cybersecurity firms, and analytics services to maintain system integrity.
- Marketing Partners: Where user consent is provided, for promotional activities and customized advertising.
5. Data Retention Policy
We retain personal data only as long as necessary to fulfill legal and business obligations:
- KYC and AML data: Up to 5 years after account closure, as required by financial regulations.
- Transactional records: Stored for at least 5 years to comply with compliance frameworks.
- General user data: Retained until it is no longer required for service provision or regulatory compliance.
- Communication records: Retained for up to 3 years for customer service and dispute resolution purposes.
6. Data Security Measures
Novus Global implements industry-standard security protocols to protect user data, including:
- Encryption: Sensitive data is encrypted both in transit and at rest.
- Access Controls: Strict access permissions for authorized personnel only.
- Two-Factor Authentication (2FA): Additional security layer for user accounts.
- Regular Security Audits: Continuous system monitoring and compliance checks.
- Incident Response Plan: A dedicated security team to promptly handle breaches and unauthorized access attempts.
7. User Rights & Control Over Data
Users have the following rights regarding their personal data:
- Access & Rectification: Request copies of stored data and correct inaccuracies.
- Data Deletion: Request erasure of personal data, subject to legal retention requirements.
- Consent Withdrawal: Opt-out of marketing communications and non-essential data processing.
- Objection & Restriction: Limit data processing under certain circumstances.
- Complaint Filing: Lodge complaints with data protection authorities if concerns arise.
- Data Portability: Request the transfer of their data to another service provider in a structured format.
8. Use of Cookies & Tracking Technologies
Novus Global uses cookies and analytics tools to enhance user experience, analyze traffic, and personalize content. Users can manage cookie preferences through their browser settings.
- Essential Cookies: Required for website functionality.
- Performance Cookies: Help us improve website performance.
- Marketing Cookies: Used for advertising and promotions.
9. Updates to This Privacy Policy
This Privacy Policy may be updated periodically to reflect regulatory changes or service improvements. Users will be notified of significant changes through email or platform notifications.
10. International Data Transfers
Personal data may be processed in jurisdictions outside the user's home country, ensuring compliance with relevant data protection standards.
11. Contact Information
For further inquiries or data-related requests, contact us at [email protected] [email protected].
